Reference

How armor bet protects your account and payment information

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, your personal and financial details are encrypted and stored securely.

Data encryption on depositClear retention schedulesDirect support contact
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armor bet How armor bet protects your account and payment information
REACH US DIRECTLY

Contact us about your privacy questions

Your data questions are important. We offer three ways to ask about how your personal information is used, request copies of what we hold, or ask…

Email support Send your data request to our privacy team at [email protected].
Live chat during lobby hours Open your account and use the live chat widget to ask about cookies, data…
Account settings Log in to your account, navigate to Settings > Privacy & Data, and download…
HOW WE HANDLE YOUR DATA

Account security, cookies and data retention explained

We keep your data secure through industry-standard encryption, two-factor authentication on high-value withdrawals, and restricted staff access.

Encryption and account locks

Your password is hashed on our servers; we never see it in plain text. Withdrawal requests above 5 million Rupiah trigger a verification code sent to your registered phone or email before the transaction clears.

Cookie and tracking control

We place functional cookies to keep you logged in and analytical cookies to see which lobby sections visitors use most. Optional cookies track your preferences; disable them anytime in your browser settings without losing core functionality.

Data retention schedules

Active account data (bets, deposits, withdrawals) stays in our system while your account is open. We retain transaction records for three years post-closure for audit and regulatory compliance. Personal details are deleted on request.

Third-party payment processors

DANA, OVO, GoPay and QRIS handle your payment credentials directly; we receive only a confirmation token and the transaction amount. We do not store your full card or wallet details—the processor does, under their own privacy rules.

Device fingerprinting

We analyze your device type, OS, browser and location to spot suspicious login attempts. If your account is accessed from an unfamiliar device, we send you an alert and may require additional verification before withdrawals are allowed.

Your rights and requests

You have the right to access your data, request corrections, ask for deletion, and opt out of marketing messages. Email [email protected] or use account settings to submit a request; we respond within seven working days with proof of what we've done.

Privacy policy questions answered

Real questions from players in Jakarta, Surabaya and across Indonesia. Read the answers below, or reach out to us directly if your question isn't covered here.

We keep your transaction history and personal details for three years after you close your account. This is required by local banking and anti-money-laundering regulations. After three years, we delete or anonymize all identifying information. You can request early deletion of optional data like marketing preferences immediately after closure.

Yes. Log in to your account, go to Settings > Privacy & Data, and select Download My Data. You'll receive a file with your name, email, phone, deposit history, login records and device fingerprints. For the full record including support tickets and communications, email [email protected] and we'll send it within seven working days.

No. We do not sell your personal or financial data to third parties for marketing, advertising or any commercial purpose. We share information only with payment processors (DANA, OVO, GoPay, QRIS) and banking partners required to complete your transactions, and only where local law permits or requires it.

Your payment credentials never reach armor bet servers. DANA, OVO, GoPay and QRIS handle your wallet or card details directly and send us only a confirmation token and the amount transferred. We store the token and the transaction date; your full payment credentials remain with your payment provider under their privacy rules.

Open your account and navigate to Settings > Communication Preferences, then uncheck Marketing Emails and SMS Promotions. You can also click Unsubscribe at the bottom of any marketing email we send. Changes take effect within 24 hours. Transactional emails about withdrawals, login alerts and account updates will still reach you.

Device fingerprinting analyzes your browser, operating system, device model and location to create a profile of your usual login pattern. If your account is accessed from an unfamiliar device or location, we send you a security alert and may ask for additional verification before allowing withdrawals. This protects you from unauthorized access.

You can close your account anytime in Settings > Account > Close Account. The account closes immediately. However, we retain transaction records for three years to comply with banking regulations where applicable. Personal details like your name and contact information can be deleted on request, though we may keep anonymized records for fraud prevention.

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